Functions & Roles
Hospitality, travel and leisure sector is a developing market, in a running transition. Although the large supply of professionals, there is scarcity of high potential candidates or of experts in modern trends. Special demands, new technology, big data, taking control of health and personal well-being are leading to shaping different professional profiles in this function.
Professionals in the hospitality industry must meet specific professional standards to be effective in the position. These standards allow businesses operating in the hospitality sector to service clients and customers in an appropriate manner.
Standards include demonstrating an ability to communicate in an efficient manner and portraying a high degree of professionalism at all times, ability to analyze data, to solve problems and reach conclusions, to be comfortable working in a team environment, to show flexibility and adaptability.
PfB Knowledge and Expertise
In PfB we can help you identify hospitality talent and also develop them through engaging and proven solutions.
When the candidate profile calls for an external hiring, we apply specific selection techniques and take advantage of our broad network of hospitality executives. We use “pull” activities, meaning advertising our jobs in all means available in order to attract active candidates or use our own candidate database. However, we mainly focus on “push” activities, meaning actively and directly addressing the market, in a methodical and thorough way, in order to locate and attract the most talented candidates out there. After assessing them, we choose the most suitable, those who are the “best fit” and present them to our clients.
Having worked in numerous projects, we possess both the experience and the critical recruiting skills. We know what to say and what to do when approaching a candidate who is already employed. This ability provides us with a great competitive advantage. This is why the gap between those who passively source and those who actively recruit remains wide.
Our added value is not limited to successful hirings. For newly appointed executives, the first few weeks and months in the role are critical. They must quickly understand corporate culture, set the right priorities, and establish credibility with colleagues and stakeholders. BONDING START includes a series of sophisticated questionnaires, answered by both the placed executive and the line manager. By analyzing the answers, we help them better understand each other, boost their communication and maximize the expected results. In this way, line managers learn how to enhance communication with new members, how to motivate them, how to help them in overcoming obstacles, thus reducing the induction period and moving forward to productivity. The placed executive on the other hand, acclimatizes and understands the aspects of own new role faster than before.
Working with a large number of companies in hospitality sector, of different type, size, culture and profile, we have a deep expertise in the following roles:
Customer Service Manager
Business Development Executive
Guest Services Manager
Marketing Campaign Manager
Director of Marketing, E-Commerce and Social Media
Director of Catering and Convention Services
Member Services Manager